IT management
Learn about the core elements of IT management, including operations, tech support and personal computing, as well as terms related to IT careers, certifications and project management.
Certifications
This glossary contains definitions related to IT Certifications.
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data engineer
A data engineer is an IT professional whose primary job is to prepare data for analytical or operational uses.
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Certified Information Security Manager (CISM)
Certified Information Security Manager (CISM) is an advanced certification that indicates that an individual possesses the knowledge and experience required to develop and manage an enterprise information security (infosec) program.
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cloud architect
A cloud architect is an IT professional who is responsible for overseeing a company's cloud computing strategy.
IT career paths
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core competencies
For any organization, its core competencies refer to the capabilities, knowledge, skills and resources that constitute its 'defining strengths.'
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data engineer
A data engineer is an IT professional whose primary job is to prepare data for analytical or operational uses.
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Certified Information Security Manager (CISM)
Certified Information Security Manager (CISM) is an advanced certification that indicates that an individual possesses the knowledge and experience required to develop and manage an enterprise information security (infosec) program.
IT Operations
Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.
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Electronic Data Interchange (EDI)
Electronic Data Interchange (EDI) is the transfer of data from one computer system to another by standardized message formatting without the need for human intervention.
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business impact analysis (BIA)
A business impact analysis (BIA) is a systematic process to determine and evaluate the potential effects of an interruption to critical business operations as a result of a disaster, accident or emergency.
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IT operations (IT ops)
The term IT operations (IT ops) describes the many processes and services an IT department manages and maintains within an organization.
Personal computing
Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.
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Twitter
Twitter is a free social networking site where users broadcast short posts known as tweets.
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Bitcoin
Bitcoin is a digital currency -- also called cryptocurrency -- that can be traded for goods or services with vendors that accept Bitcoin as payment.
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Microsoft Teams
Microsoft Teams is cloud-based team collaboration software that offers core capabilities, including business messaging, calling, video meetings and file sharing.
Project management
Terms related to project management, including definitions about project management methodologies and tools.
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broken windows theory
The broken windows theory posits that visible signs of disorder and neglect in an environment encourage further disorder and misconduct among those who live in it.
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project scope
Project scope is the part of project planning that involves determining and documenting a list of specific project goals, deliverables, tasks, costs and deadlines.
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change control
Change control includes the various steps needed to process changes made to a product or system. Completion of change controls in a systematic fashion is part of a change management process.
Technical support
Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.
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business impact analysis (BIA)
A business impact analysis (BIA) is a systematic process to determine and evaluate the potential effects of an interruption to critical business operations as a result of a disaster, accident or emergency.
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data classification
Data classification is the process of organizing data into categories that make it easy to retrieve, sort and store for future use.
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identity management (ID management)
Identity management (ID management) is the organizational process for ensuring individuals have the appropriate access to technology resources.